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Frequently Asked Questions

General

What types of safes do you sell?

We offer a comprehensive range of commercial and domestic Eurograde safes in a variety of sizes to suit different requirements.

In addition, we supply insurance-approved and police-approved gun cabinets, key cabinets, and luxury bespoke safes. Our products are designed to provide secure and compliant protection for cash, valuables, important documents, and firearms. We are happy to work with you to identify a solution that best meets your individual needs.

How do I know what size or type of safe I need?

Selecting the right safe depends on what you intend to store and the level of protection required. When choosing a safe, it is important to consider the following:

- The current value of the items you wish to protect
- Whether you may add to your collection in the future (future-proofing your safe is often advisable)
- The available space in your preferred location Suitable installation conditions, such as a solid fixing point (ideally a concrete floor or a solid brick wall)
- Any specific insurance requirements

If you are unsure, our experienced team will be happy to provide expert guidance and help you choose the most appropriate solution.

Do your safes come with a warranty?

Yes, all of our safes are supplied with a manufacturer’s warranty.

The duration and level of coverage may vary depending on the specific product. Full warranty details and specifications are provided within each individual product listing for your reference.

Insurance and Certification

What does an Insurance Approved Safe mean?

An Insurance Approved Safe is one that has been independently tested and certified to meet recognised UK and European security standards. These safes are assessed for their level of protection and are assigned a cash and valuables rating based on their construction and resistance to attack.

We strongly recommend choosing an insurance-approved safe to ensure full compliance with your insurance policy and to provide complete peace of mind. Safes with an AIS (Association of Insurance Surveyors) approval are widely recognised by insurance providers, meaning they will remain acceptable even if you change insurers in the future.

Insurance companies typically specify a minimum cash or valuables rating for safes, ensuring that your contents are protected to an agreed Eurograde standard.

What does Cash Rating / Valuable Cover mean?

Cash and valuables ratings are used to define the level of protection a safe offers and are an important factor when selecting the right safe for your needs.

Reputable manufacturers design their safes to withstand rigorous “industry standard attack tests,” which simulate forced entry attempts using a range of tools and methods over a set period of time. Following these independent tests, each safe is assigned a Cash Rating and a Valuables Rating (also referred to as non-cash cover). These ratings indicate the maximum recommended value of contents that can be stored within the safe, as recognised by the insurance industry.


cash-rating-table

As a general rule, the valuables (non-cash) rating is set at ten times the cash rating. For example, a safe with a £6,000 cash rating would typically offer up to £60,000 of valuables cover. This distinction exists because items such as jewellery and important documents are often considered less attractive or harder to dispose of than cash.

Safes are graded under the Eurograde classification system (e.g. Grade 0, Grade 1, Grade 2, etc.), with each increasing grade representing a higher level of tested security. As the grade increases, safes generally become more robust, heavier in construction, and offer greater resistance to attack, this is often reflected in the price.

It is important to note that insurance companies may specify the minimum cash or valuables rating required for your policy. Selecting a safe that meets or exceeds these requirements ensures that your contents are properly protected and that you remain compliant with your insurance cover.

Our Showroom

Do you have safes on display?

Yes, we have a dedicated showroom located in Lichfield, Staffordshire, where you are very welcome to visit us in person. Our showroom is open Monday to Friday from 9:00am to 5:00pm, and Saturdays from 9:00am to 12:00pm.

We have a wide selection of safes on display, covering a variety of sizes, security grades, and leading brands. This allows you to see and compare different models first-hand, helping you better understand build quality, locking options, and overall suitability for your needs. Even if we do not have the exact safe you are considering, a visit can still be extremely beneficial in guiding your decision.

Our knowledgeable team will be on hand to answer any questions, demonstrate products, and provide tailored advice based on your specific requirements. We aim to offer a relaxed and informative showroom experience, ensuring you feel confident in choosing the right solution.

Can I collect my safe from you?

Yes, of course. We would be pleased to see you and we can also assist by putting your item into your vehicle for you.

It is worth remembering though that some of our items can be quite bulky in shape and can be heavy too, so best to check that your vehicle is able to carry the weight of your item and that there is sufficient access (height, width and depth) within your vehicle to load and then unload your item when you get home.

Online / Ordering Process

How can I order?

At Lichfield Safe Centre, we’ve designed every step of your experience to be as simple and reassuring as possible. You can choose the ordering method that suits you best, whether that’s online, over the phone, or by email. Whichever way you prefer, our friendly team is always on hand to guide you and make the process effortless.

Ordering online

Our online ordering experience has been thoughtfully designed to offer both simplicity and security, enabling you to proceed with complete confidence:

  1. Select your chosen safe and personalise it to your exact requirements, including:

    1. Locking option

    2.  Internal features and accessories

    3. Your preferred delivery or installation service

  2. Add your selection to your basket and proceed to our secure checkout.

  3. Enter your billing and delivery details.

  4. Confirm your order and complete payment using our fully encrypted payment system.

  5. You will receive an email confirmation for your records.

  6. A member of our team will then personally contact you to confirm every detail and arrange a delivery or installation date at your convenience.

Ordering by phone

If you prefer to you to speak directly with one of our experienced advisors - we will be pleased to hear from you to help.

 Our team will take the time to understand your individual requirements, offering considered, expert guidance to ensure you select the most appropriate solution. Where you prefer, we can arrange for a What’s App video call or a discreet site visit to your home or business, allowing us to assess your needs and recommend the ideal installation with precision and care.

Ordering by invoice

We are pleased to support our trade, corporate, and government clients with the flexibility of ordering by invoice, subject to approval.

Our experienced team ensures a discreet, efficient, and professional process tailored to organisational requirements. Orders may be submitted by email, with invoices payable please within 30 days of delivery.

To ensure prompt processing, please include the following within your official purchase order:

  • Company name

  • Delivery and invoice address

  • Purchase order number

  • Company registration and VAT number

  • Site contact name and telephone number

  • Authorised signatory

Delivery / Delivery and Installation Service

Do you offer delivery and installation?

Yes, we provide both delivery and professional installation services through our own in-house team of experienced installers. As our team is directly employed by us, we are able to offer flexible scheduling, including a convenient two-hour arrival window to minimise disruption to your day. We can also provide a courtesy call approximately 30 minutes prior to arrival if required.

Our installation service ensures that your safe is securely fixed and fully ready for use. Our installers will assess your chosen location and carry out the most appropriate and secure fixing possible.

Please note that the overall security of the installation is dependent on the structure to which the safe is fixed. We always recommend securing the safe to a solid concrete base wherever possible, as this provides the highest level of security.

Where is the best place to install my safe?

Manufacturer guidelines recommend that safes are installed using a base fixing to a concrete floor or a rear fixing to a solid wall, ideally constructed of brick, as these options provide the highest level of security.

Our experienced installation team is happy to assess your property and offer guidance on the most suitable location. However, the final decision on placement remains entirely with you. We will install and secure the safe in your chosen location, ensuring that the best possible fixing is achieved based on the available infrastructure.

Where appropriate, we can remove skirting boards in the fixing area to allow the safe to be installed flush against the wall for a neater and more secure fit. If neither a concrete floor nor a solid wall is available, we can explore alternative solutions, such as a custom-made concrete plinth.

Please contact us for further details or if you have any questions

What are your lead times for delivery?

Delivery timescales can vary depending on product availability, the level of service selected, and your location within the UK. Many of our products are available for delivery within approximately 5–10 working days from receipt of payment.

Once your order has been placed, a member of our team will contact you by telephone or email to confirm all details and provide a more precise lead time, along with a proposed delivery and installation schedule tailored to your availability.

We are proud to offer a fully personalised delivery and installation service, covering the entirety of the UK, ensuring a smooth, efficient, and convenient experience from order through to completion.

Can a safe be moved after installation?

Yes, we offer a comprehensive relocation service carried out by our own in-house team of experienced installers.

If you move home or decide to reposition your safe within your property, we can safely manage the entire process, including de-installation, transportation, and reinstallation at the new location. Our team is fully equipped to handle safes of varying sizes and weights, ensuring that the move is completed efficiently and with the utmost care.

We will also assess the new location to achieve the most secure fixing possible based on the available structure. This service provides valuable peace of mind, knowing that your safe can be professionally and securely relocated in the future by a team you can trust.

What does your installation service include?

We’ll make sure your safe is delivered with care and professionally installed for complete peace of mind. Our standard delivery service includes bringing the safe inside your property, positioning it in your chosen location, and securely bolting it to the floor or wall. We will install the safe in your preferred location and get the best possible fixing in this area and, to ensure a secure fit, we can cut your skirting board to push the safe flush to the wall.

If you would like your safe installed on an upper or lower floor, we can often accommodate this too. We simply ask that you contact us in advance with the details so we can confirm the best and safest installation method.

If you have any questions about access or installation requirements, our team will be delighted to advise you before delivery.

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